Frequently Asked Questions


How to track my order?

You could go after him, but we have an easier solution. When sending your order you will receive an email with a tracking number to follow the journey of your favorite products from us to you.

How do I return my order?

Of course, you can return your order as this is your right. You have 14 days to do so. For more information on delivery and returns, I invite you to consult our page Deliveries & Returns.

Are there Watts stores?

No, however you can find our products at various retailers. To know the stores that exist near you, you can consult the list of our resellers.

My item is faulty, what should I do?

Did you receive a defective item? Watts undertakes to return the defective product and replace it with a new one. This process will cost you nothing. In order for this exchange to take place, please contact customer service at

How do I maintain my items?

We're going to be frank with you, washing your Watts article with your shower gel is not the best idea…. To make your products last longer, we recommend machine washing at a maximum of 30°. Some products require more precautions because they are more fragile. If you are afraid of damaging them, you can always choose the dry cleaning option to guarantee that your favorite products will be pampered.

Keep in touch

Have another question?